CCTV and Control Room Officer

Reports to: Security Manager 

Role Summary:

The CCTV and Control Room Officer will be responsible for monitoring and operating the closed-circuit television (CCTV) system, ensuring the security of the premises by detecting and responding to suspicious activities, and coordinating with the security team to maintain a safe and secure environment. The ideal candidate will have experience in security operations, excellent observational skills, and the ability to work effectively under pressure. 

KEY RESPONSIBLITIES

CCTV Monitoring and Surveillance: 

• Operate and monitor all CCTV systems within the Control Room in an efficient manner, ensuring that all cameras are functioning correctly and capturing clear images. 
• Monitor live footage and recorded video feeds for any suspicious or unusual activities across the facility. 
• Report any security breaches, incidents, or irregularities to the Security Manager or designated personnel immediately. 
• Ensure that all recorded footage is stored securely and can be retrieved when required for investigations. 

Incident Response and Reporting: 

• Respond promptly and effectively to security incidents by coordinating with on-site security personnel and emergency services if necessary. 
• Maintain detailed logs and records of all incidents, observations, and actions taken during each shift. 
• Provide accurate and timely reports of security incidents to the Security Manager for further action. 
• Assist in gathering evidence and compiling reports for use in legal or disciplinary actions. 

Communication and Coordination: 

• Communicate effectively with the on-ground security team, providing real-time updates and information on potential security threats or incidents. 
• Coordinate with external emergency services, such as police, fire departments, and medical personnel, when required. 
• Ensure that all communication systems in the Control Room are operational and that all staff are trained in their use. 

System Maintenance and Management: 

• Regularly check and test the functionality of the CCTV system, including cameras, recording devices, monitors, and related equipment. 
• Report any technical issues or malfunctions to the appropriate department for prompt resolution. 
• Ensure that all equipment is maintained in good working condition and that any faults are addressed without delay. 

Compliance and Confidentiality: 

• Adhere to all relevant laws, regulations, and organizational policies regarding the use of CCTV and the handling of surveillance footage. 
• Maintain the highest levels of confidentiality regarding surveillance operations, footage, and security procedures. 
• Ensure that all data and information collected through CCTV monitoring are stored and used in compliance with legal and ethical standards. 

Training and Development: 

• Participate in ongoing training and development programs to stay updated on the latest security protocols and technology. 
• Assist in training new Control Room staff on the use of CCTV systems and the standard operating procedures of the Control Room. 

SKILLS AND COMPETENCY REQUIREMENTS

• Proven experience in a security role, preferably in a control room or CCTV monitoring environment. 
• Strong knowledge of CCTV systems, surveillance technology, and control room operations. 
• Excellent attention to detail and the ability to remain focused for extended periods. 
• Strong communication skills and the ability to work effectively as part of a team. 
• Ability to remain calm and make quick decisions in high-pressure situations. 
• Familiarity with relevant laws and regulations regarding CCTV use and data privacy. 

EDUCATIONAL AND PROFESSIONAL QUALIFICATION 

• Bachelor’s degree / High school diploma or equivalent; additional security-related certifications are an advantage. 

WORK EXPERIENCE (ESSENTIAL) 

• 3 years experience in a security role, preferably in a control room or CCTV monitoring environment.